Each session is 30 minutes, available from Monday to Friday 07:30-22:00 Last Booking 21:00; Saturday 09:30-21:00 Last Booking 20:00; Sunday 09:30-20:00 Last Booking 19:00
We recommend arriving 10 to 15 minutes before your session start time to check in. It also helps to give yourself a few minutes to slow down and get into a relaxed frame of mind! For the first visit, we recommend arriving 20mins before the session for consultation and registration.
No. Sorry! At this time Velocity is designed for women only.
Our studio opening hours are Monday to Friday 07:00-22:00 Last Booking 21:00; Saturday 09:00-21:00 Last Booking 20:00; Sunday & Public Holidays 09:00-20:00 Last Booking 19:00
You are required to wear a bathing suit during an aquabike or Japanese sauna session. If you've forgotten to bring swimwear to your session we have a wide selection available for purchase at our studio boutique. We do not offer disposable or rental swimwear.
No. Bath towels are provided at each session, kindly return the towel to the designated towel collection bin after your session. Thanks!
Yes we do.
The minimum age to use a Velocity aquabike is 15 years old. A parent or guardian must be present during a session for children under the age of 18.
Each aquabike is designed for a single user per session. However, if you'd like to bike with a friend, we offer connecting cabins that allow 2 users to bike side-by-side. When you make a booking online, be sure to tick the "I'd like to bring a friend" option, which will then allow you to book available connecting cabins. If you're booking by phone or at the studio, just let our team know that you'd like to book a connecting cabin. Please note that when booking a connecting cabin, you will be charged 2 credits - one for each cabin.
While our Japanese saunas are designed for a single user per session, we do offer connecting cabins. When you make a booking online, be sure to tick the "I'd like to bring a friend" option, which will then allow you to book available connecting cabins. If you're booking by phone or at the studio, just let our team know that you'd like to book a connecting cabin. Please note that when booking a connecting cabin, you will be charged 2 credits - one for each cabin.
Unaccompanied children are not permitted anywhere in the studio. For safety reasons, children under the age of 18 must be accompanied by a parent or guardian at all times, including before, during, and after a session.
Yes. Our packages have expiration dates that vary - you can view information on our packages here.
Not at all. Our packages are pay-as-you-go, and are designed to be as flexible as possible. If you would like to discuss a bulk purchase or would like to enquire about long term value packages, please contact us here or visit us at the studio.
If you would like to purchase a package as a gift, please enquire at the studio directly. You may contact us via firstname.lastname@example.org.
You can update your details via our online platform by logging in here. You can also update all your personal details and preferences through our team at the studio.
Any booking can be cancel or delay until two hours prior to the booking, without any charge. Unfortunately no refund less then two hours before the session.
We love hearing from our customers about how we can improve our products and services. If you have a suggestion or concern, please let one our staff know - they'd be more than happy to assist you. Alternatively, feel free to reach out to us via phone or email - or get in touch with us here. Thank you!